Terms and conditions


K&B time, spol. s r. o. is responsible for the orders of LÜM-TEC watches all across the Europe.

We bring LÜM-TEC watches to european customers and LÜM-TEC retailers located in Europe.

We are determined to combine honest and helpful dealings with outstanding service before, during, and after the sale.

Our success is due to the long, continued relationships which is based on feedbacks from the customers/fans.

Be sure that we never share your personal informations!

WELCOME

We are here to help you! Feel free to contact us.
Monday to Friday: 8:30 AM to 8:00 PM CET
Saturday: 8:30 AM to 1:00 PM CET


Phone: 00421 918 494 652

Shipping

We are using different postal companies such as DHL, EMS, GLS - General Logistics Systems. Selection of a company mostly depends on the country for delivery or on the will of the customer .


K&B time, spol. s r. o. additional shipping services:
Estimated Shipping Rates
Europe 10 €
World 33 €
INSURANCE including

Estimate delivery times Europe
GLS EXPRESS
Zone / AreaCountries (working days)
1. ZoneHungary (2), Austria, Czech Republic (2), Slovenia, Romania (2-4)
2. ZonePoland, Germany, Belgium, The Netherlands, Luxemburg (3), Lichtenstein (3), Bulgaria (3-4), Switzerland (4-5)
3. ZoneDenmark (3), San Marino, Vatican, Italy, France (3-4), Monaco (4), United Kingdom (3-5), Ireland (4-5)
4. ZoneGreece (4-7), Spain (3-7), Andorra (4), Gibraltar, Portugal (5), Sweden (3-5), Norway (4-5), Finland (4-6), Lithuania, Latvia, Estonia, Cypress, Malta (6-7), Turkey (5-8)
5. ZoneCroatia, Serbia, Bosnia-Herzegovina, Monte Negro (3), Albania, Macedonia (4)
DHL EUROPE48 hours
EMS World Express1-10 days

Shipping and Item Problems
If a shipped order was lost or damaged postal companies must conduct an investigation. Please contact kabtime.eu to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, Postal companies will process a claim for the package. Claims can take one month to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to K&B time, spol. s r. o. and a replacement item(s) will be shipped out. If that item(s) is/are no longer available, and a similar item is not wanted, K&B time, spol. s r. o. will gladly refund your original payment.

Packaging
In the unlikely event of goods received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc., K&B time, spol. s r. o. reserves the right to replace the original packaging of products sold herein. K&B time, spol. s r. o. cannot guarantee a replacement of the manufacturer's original packaging.

Return Policy

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 14 days after item was dispatched from our warehouse.

PLEASE, keep your purchase, accessories, security tags if provided, and all packing materials in new condition to avoid refusal of the returned merchandise, or restocking fees.

Web and phone order purchases require an invoice or bill number. Please note that these number does not guarantee final disposition and all returns are subject to inspection. All exchanged / returned merchandise must be in original factory carton, including all packaging materials, inserts, manuals, warranty cards (not filled-out), and all accessories. Please do not tape or write anything on the item or the original manufacturer’s carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.

  • All returns must be packed in an outer shipping carton.
  • A copy of your original invoice must be included in your return package.
  • If a package is refused by the customer, shipping will be deducted for the cost of shipping to and from the customer.

Order Processing

We try hard to ship the orders which were recieved during a day to ship on the next day. Customer is always informed about the date when an item was shipped. If a customer has any further requests, questions or is willing to arrange the watch (engraving etc...), this kind of order will be dispatched after all issues are clearly discussed and solved. If the item has a "made to order" sign , delivery date is 5 days. In some particular cases company can ask for an advancement and aproximate date will be anounced.

Payment Methods

K&B time, spol. s r. o. will accept payments via the following methods; credit card, cash on delivery, PayPal or wire transfer.

You may browse the following payment methods below for more details:
Cash on delivery(valid only for Czech republic and Slovak republic)
At first, item is shipped than the money needs to be paid directly at delivery point.
Credit Cards
K&B time, spol. s r. o. accepts the following credit card payments for online orders:

  • Visa
  • MasterCard
  • via CardPay, PayPal or Payza

We ship right after the payment is cleared.
Please make sure that your billing information submitted to K&B time, spol. s r. o. corresponds to the address where your credit card statements are received. This address should also be the same address that your credit card company has on file. If you are not sure of your correct billing address, please contact your credit card company for details. Billing and identity information submitted to K&B time, spol. s r. o. that is inaccurate will delay the shipment of your order.

Different Shipping and Billing Addresses
We recommend that billing and shipping addresses should be identical but if you would like us to ship to another address do not hesitate and contact us!

Wire Transfer
K&B time, spol. s r. o. accepts direct wire transfers for both domestic and international orders.
Please contact us before, you will be given an order number and emailed wire transfer details. K&B time, spol. s r. o.(UniCreditBank) usually receives domestic wire transfers up to 3 business days; international wire transfers about 4 to five business days to process. Please contact K&B time, spol. s r. o. (infokabtime.eu) after the anticipated wire transfer date so we may check our records for your payment. After payment is received, your order will be shipped.

Watch Warranty

K&B time, spol. s r. o. will service every brand name watch sold on our website for a period of 2 to 5 years after purchase. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. If you believe that your automatic watch isn't working properly, please write us details about a problem to our emails:
infokabtime.eu).

Our warranty does not cover "external damage" to the product. K&B time, spol. s r. o. does not service watches with any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.

Damage that occurs due to having the watch serviced by a third party null and voids the warranty from K&B time, spol. s r. o.. This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturer’s water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.
K&B time's warranty doesn't cover watch batteries.

PRIVACY POLICY

Preservation of your privacy is important to us and we are committed to letting you know how we use your personal information. Information which identifies you personally will be utilised only to provide the services you require and for providing you with information about our products and services. It will not be sold or disclosed to third parties without your permission unless we are required to do so by law. If cookies are used they will similarly only be used to assist the purposes set out in this privacy policy, but cookies will not be used if we do not consider them to be necessary.

© 2008 – 2017 K&B time, spol. s r. o.
Page developed by Eriksson Studio
Design by inMAD Design